Terms of Service

1. About HOMZapp

HOMZapp is a platform that connects customers, real estate professionals, brokerages, and independent service providers for property-related services, including but not limited to:

• Sign Post Installation
• Sign Post Removal
• Photography
• Cleaning
• Staging
• Lawn Care
• Snow Removal
• Inspection Services
• Additional property services that may be introduced in the future

HOMZapp provides technology that enables users to request, schedule, manage, and pay for services. Unless expressly stated otherwise, service providers are responsible for performing the services they accept.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to use HOMZapp.

By using the Services, you represent that:

• The information you provide is accurate.
• You will keep your account information up to date.
• You will comply with all applicable laws and regulations.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

• Keep your password secure.
• Notify HOMZapp immediately of any unauthorized use of your account.
• Accept responsibility for all activities conducted through your account.

HOMZapp is not responsible for losses resulting from unauthorized access caused by your failure to protect your login credentials.

4. User Roles

HOMZapp may provide different account types, including:

• Customers
• Real Estate Agents
• Brokerages
• Service Providers (Workers)
• Administrators

Different account types may have access to different features and responsibilities.

5. Service Requests

Customers and authorized users may request services through HOMZapp.

By submitting a request, you agree that:

• Service details are accurate.
• Property access information is correct.
• Requested dates are subject to availability.
• Pricing may vary depending on service type, location, timing, and applicable fees.

Submission of a request does not guarantee immediate acceptance by a service provider.

6. Pricing and Payments

Prices displayed within HOMZapp may include:

• Service fees
• Rental fees (where applicable)
• Taxes
• Additional charges
• Platform fees (if applicable)

Payments are securely processed through third-party payment providers. HOMZapp does not store your complete credit or debit card information.

7. Cancellations

Cancellation policies may vary depending on the service requested.

Charges may apply if:

• A cancellation occurs after work has been scheduled.
• A service provider has already been dispatched.
• Materials or equipment have already been allocated.

Any applicable cancellation fees will be disclosed where required.

8. Refunds

Refund requests will be reviewed individually.

Refund eligibility may depend on factors including:

• Service completion
• Quality concerns
• Duplicate payments
• Billing errors
• Applicable laws

Approved refunds will be issued using the original payment method whenever possible.

9. Service Providers

Service providers using HOMZapp agree to:

• Perform services professionally.
• Maintain any licenses or qualifications required by law.
• Provide accurate business information.
• Comply with applicable laws and regulations.
• Complete accepted work in a timely manner.

Service providers are responsible for the services they perform.

10. Customer Responsibilities

Customers agree to:

• Provide accurate service information.
• Ensure reasonable access to the property.
• Maintain a safe working environment.
• Treat service providers respectfully.
• Pay applicable fees.

11. Brokerage Accounts

Brokerages may create accounts for managing multiple agents where such functionality is available.

Brokerages are responsible for activities performed under their organization and for maintaining accurate account information.

12. Prohibited Conduct

Users may not:

• Use HOMZapp for unlawful purposes.
• Submit false information.
• Attempt unauthorized access to systems or accounts.
• Upload malicious software.
• Harass or threaten other users.
• Circumvent payment processes.
• Interfere with the operation or security of the Services.

Violation of these Terms may result in suspension or termination of your account.

13. Intellectual Property

The HOMZapp platform, software, logos, trademarks, graphics, text, and related content are owned by Qlukapp or its licensors and are protected by applicable intellectual property laws.

You may not copy, modify, distribute, reverse engineer, or create derivative works without prior written permission.

14. Third-Party Services

HOMZapp may rely on third-party providers, including:

• Firebase
• Stripe
• Google Maps
• Email and notification providers

These services operate under their own terms and privacy policies.

15. Availability

We strive to keep HOMZapp available at all times but do not guarantee uninterrupted or error-free operation.

Services may be temporarily unavailable due to maintenance, upgrades, technical issues, or circumstances beyond our control.

16. Limitation of Liability

To the maximum extent permitted by law, Qlukapp and HOMZapp shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the Services.

Our total liability for any claim relating to the Services shall not exceed the amount paid by the user for the specific transaction giving rise to the claim, unless otherwise required by applicable law.

17. Indemnification

You agree to indemnify and hold harmless Qlukapp, HOMZapp, its officers, directors, employees, affiliates, and partners from claims, liabilities, damages, losses, and expenses arising from:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of applicable laws.
• Your infringement of the rights of others.

18. Suspension and Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms.
• Engage in fraudulent or abusive conduct.
• Create security risks.
• Misuse the Services.

Termination does not relieve users of obligations incurred before termination.

19. Changes to These Terms

We may update these Terms from time to time.

When significant changes are made, we will update the Effective Date and may provide notice through the app, website, or other reasonable means.

Continued use of HOMZapp after updated Terms become effective constitutes acceptance of those changes.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the Province of Ontario and the federal laws of Canada applicable therein, unless another jurisdiction is required by applicable law.