This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the HOMZapp mobile application, website, and related services (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use HOMZapp.
Account Information
When you create an account, we may collect:
- First and last name
- Email address
- Phone number
- User role (Agent, Worker, or Administrator)
- Company or brokerage information (where applicable)
Service Information
When requesting or providing services, we may collect:
- Property address
- Service location
- Installation date
- Order details
- Notes
- Uploaded photos
- Service history
Location Information
With your permission, HOMZapp may collect location information to match customers with nearby service providers, display service locations, and improve routing and scheduling.
You can disable location permissions through your device settings; however, some features may not function correctly.
Payment Information
Payments are securely processed by our payment provider. HOMZapp does not store your complete credit or debit card information on our servers.
Payment transactions are processed by Stripe.
Device Information
We may automatically collect:
- Device type
- Operating system
- App version
- IP address
- Crash reports
- Diagnostic information
Notifications
If you enable notifications, we may collect push notification tokens to send updates about:
- Orders
- Job assignments
- Payment status
- Account notifications
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process service requests
- Match customers with service providers
- Process payments
- Manage invoices and receipts
- Provide customer support
- Improve our Services
- Prevent fraud and abuse
- Comply with legal obligations
3. Sharing Your Information
We may share information with:
- Service providers fulfilling your orders
- Customers involved in a service request
- Payment processors
- Cloud hosting providers
- Analytics and technical service providers
- Government or legal authorities when required by law
We do not sell your personal information to third parties.
4. Third-Party Services
HOMZapp may use trusted third-party providers, including:
- Firebase (authentication, database, storage, notifications)
- Stripe (payment processing)
- Google Maps and related location services
These providers maintain their own privacy policies and may process information necessary to provide their services.
5. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic storage or transmission over the Internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to:
- Provide our Services
- Maintain business records
- Resolve disputes
- Meet legal and regulatory requirements
When information is no longer required, it will be securely deleted or anonymized where appropriate.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account
- Withdraw consent where applicable
- Request a copy of your personal data
Requests may be submitted using the contact information provided below.
8. Account Deletion
You may request deletion of your HOMZapp account.
Certain records, including completed transactions, invoices, and information required by law, may be retained even after your account is deleted.
9. Children's Privacy
HOMZapp is not intended for children under the age of 18. We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.
10. International Data Transfers
Your information may be processed or stored in countries other than your country of residence. Where applicable, we take reasonable measures to protect personal information in accordance with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the Effective Date and may notify users through the app or website.
Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
We will make reasonable efforts to respond to your request in a timely manner.
