Sign Post Refund & Cancellation Policy

1. General Policy

HOMZapp connects customers, real estate professionals, brokerages, and independent Sign Post service providers.

Payment is collected at the time an order is placed to confirm the booking and reserve a qualified Sign Post technician.

Refund eligibility depends on the stage of the order at the time of cancellation.

2. Customer Cancellation Before Technician Dispatch

If a customer cancels a Sign Post service order before the assigned Sign Post technician has been dispatched to the service location, the order is eligible for a partial refund.

The refund amount will be calculated as:

Amount Paid

• Any non-refundable payment processing fees charged by the payment processor.
• Any non-refundable third-party transaction fees incurred by HOMZapp while processing the payment.

The remaining balance will be refunded to the original payment method.

3. Technician Cancels Before Dispatch

If the assigned Sign Post technician cancels the order before being dispatched and no replacement technician is available, the customer will receive a partial refund.

The refund amount will be calculated as:

Amount Paid

• Any non-refundable payment processing fees charged by the payment processor.
• Any non-refundable third-party transaction fees incurred by HOMZapp.

4. Sign Post Service Cannot Be Completed Before Dispatch

If HOMZapp or the assigned Sign Post technician determines that the requested Sign Post service cannot be completed before dispatch due to reasons such as:

• Unsafe site conditions
• Incorrect or incomplete service information
• Service location outside the coverage area
• Weather or other conditions preventing safe installation
• Other circumstances that prevent the Sign Post service from proceeding

The customer will receive a partial refund, less any non-refundable payment processing or third-party transaction fees.

5. Cancellation After Technician Dispatch

Once the assigned Sign Post technician has been dispatched to the service location, no refund will be issued.

This applies whether:

• The customer cancels the order.
• The customer is unavailable.
• Access to the property cannot be obtained.
• The customer changes their mind.
• The installation cannot proceed because of customer-related issues.

For the purposes of this policy, "dispatched" means the technician has accepted the job and has begun travelling to the service location.

6. Customer Responsibilities

Customers are responsible for providing accurate information when placing a Sign Post service order, including:

• Property address
• Contact information
• Installation details
• Property access instructions

If incorrect or incomplete information prevents the Sign Post service from being completed, the order may not be eligible for a refund once the technician has been dispatched.

7. Refund Processing

Approved refunds will be returned to the original payment method whenever possible.

Refund processing times may vary depending on the customer's financial institution and payment provider.

8. Payment Processing Fees

Payments are processed through third-party payment processors.

Certain payment processing and transaction fees may be non-refundable, even when a Sign Post order qualifies for a refund. These amounts may therefore be deducted from the refund issued to the customer.

9. Exceptions

HOMZapp reserves the right to review exceptional circumstances on a case-by-case basis.

Any refund or exception granted by HOMZapp as a gesture of goodwill does not create an obligation to provide similar refunds in future situations.

10. Future Services

This policy currently applies only to Sign Post services offered through HOMZapp.

As additional services are introduced, including photography, cleaning, staging, lawn care, snow removal, inspections, and other property services, HOMZapp may publish separate refund and cancellation policies for those services.