Customer / Agent Agreement
Effective Date: July 2, 2026
This Customer / Agent Agreement ("Agreement") applies to all customers, real estate professionals, brokerages, property representatives, and any person requesting a Sign Post service through HOMZapp, owned and operated by Qlukapp.
By placing a Sign Post service order through HOMZapp, you acknowledge that you have read, understood, and agree to this Agreement.
HOMZapp is a technology platform that connects customers and real estate professionals with independent Sign Post service providers.
This Agreement outlines your responsibilities when requesting a Sign Post installation, removal, repair, or related service.
You agree to provide accurate and complete information, including:
You are responsible for any delays, additional charges, or failed service resulting from incorrect or incomplete information.
By requesting a Sign Post service, you confirm that you have the legal authority or permission to request installation at the specified property.
If permission from the property owner, property manager, brokerage, condominium corporation, homeowner association, municipality, or any other party is required, obtaining that permission is your responsibility.
HOMZapp and the Worker are entitled to rely on your representation that all necessary permissions have been obtained.
The Customer, Agent, Brokerage Representative, Property Owner, or other authorized service requester is responsible for identifying the exact location where the Sign Post is to be installed.
Where reasonably required, the person requesting the service must be available at the property or otherwise provide clear and accurate installation instructions before installation begins.
The Worker may rely on the installation location identified or approved by the Customer or authorized representative.
Where required to identify the installation location or provide property access, the Customer or authorized representative agrees to be available at the scheduled service time.
If no authorized person is available and the installation location cannot be reasonably confirmed, the Worker may postpone or cancel the service.
Additional charges may apply for rescheduling.
Before submitting a Sign Post service request or before the service is performed, HOMZapp may require the Customer, Real Estate Professional, Brokerage Representative, Property Owner, or other authorized service requester to verify the requested service details and confirm the exact installation location.
The confirmation or verification process may include one or more of the following:
By submitting a Sign Post service request, you represent and warrant that:
The Customer or authorized representative is responsible for ensuring that the location provided is accurate.
The assigned Worker is entitled to rely on the installation information identified or approved through HOMZapp unless obvious safety concerns or legal restrictions are identified.
If the Customer or authorized representative later requests that a correctly installed Sign Post be moved because the original installation location provided was incorrect, unclear, or because they changed their preferred location after installation, the relocation shall be treated as a new Sign Post installation service, and additional charges may apply in accordance with HOMZapp's pricing.
This provision does not apply where the Worker failed to follow the confirmed installation instructions or installed the Sign Post at a location different from the confirmed location due to the Worker's error.
Where there is uncertainty regarding the installation location, the Worker may delay or refuse the installation until the location has been clearly confirmed by the Customer or authorized representative.
Before a Sign Post order can be submitted, the Customer or authorized representative must acknowledge and agree to the following statements:
You agree not to request installation in any location that:
The Worker may refuse to perform any installation that cannot be completed safely or lawfully.
Payment is required in accordance with HOMZapp's pricing and payment policies.
Refunds and cancellations are governed by the applicable HOMZapp Sign Post Refund & Cancellation Policy.
You acknowledge that Sign Post services are performed by independent Workers using the HOMZapp platform.
Workers are responsible for the quality of their workmanship and for performing services professionally.
You agree to treat Workers respectfully and professionally.
Threatening, abusive, discriminatory, or inappropriate behaviour toward Workers or HOMZapp representatives may result in cancellation of services or suspension of your account.
HOMZapp provides a technology platform connecting Customers and independent Sign Post Workers.
Except as required by applicable law, HOMZapp is not responsible for decisions made by Customers regarding installation locations, property permissions, or instructions provided to Workers.
Nothing in this Agreement limits any rights that cannot legally be excluded under applicable law.
HOMZapp may update this Agreement from time to time.
Continued use of the platform after changes become effective constitutes acceptance of the updated Agreement.
This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, unless another jurisdiction is required by applicable law.
Questions regarding this Agreement may be directed to:
By selecting "I Agree", placing a Sign Post service order, or requesting services through HOMZapp, you acknowledge that:
